Sometimes you have to give up on grumpy guests
If you’re faced with a rude guest, try not to take it personally. There are a number of reasons why they may be attacking you and/or your designs. As long as your clients are pleased with your work, don’t let the temperamental guest throw you off your game.
Always take the time to listen to the guest’s complaint, and then do your best to find a solution. If you’ve come prepared with additional fresh flowers, you’ll be prepared to fix the problem if a guest is complaining about wilting flowers. Make it known to the guest that you are prepared to fix it. If they’re not willing to accept a solution and choose to continue criticizing you and your work, they’re just trying to make a scene. Don’t let it get to you.
A rude guest may have his or her own issues and end up taking it out on you. At this point, you just have to give up and walk away. Once, I had the misfortune of encountering a rude bridesmaid who would not stop complaining about my flowers, even after I had replaced a wilting flower with some fresh ones. It turns out she was jealous of her friend who was getting married.
You may be tempted to voice your true feelings about a rude guest who is criticizing you and your work, but that may not be the best idea in the midst of your clients’ celebration. Remember, you want to deliver optimal service to your clients and their guests.
How would you handle rude guests?